Refund policy

Refund & Return Policy

Last Updated: 9/2/2026

At Minute Electronics, your satisfaction is our priority. We are committed to resolving any issues you may encounter with your order promptly and professionally. Our policies are designed to be clear and fair for all our customers.

Replacement of Incorrect Product Received

We take full responsibility if you receive an incorrect product. While such cases are rare, we are committed to resolving them promptly to maintain your trust .

How to Report:

If an incorrect item is delivered, you must report the issue by submitting a support ticket through our portal within 48 hours of delivery .
Your complaint must include clear photos or a video showing the received product, the original packaging, and the invoice label clearly visible for verification .

Resolution Process:

Once the issue is verified, we will arrange a return pickup if required and dispatch the correct product without any additional charges .
You must ensure the item is safely packed when returning it to avoid further issues .
After receiving the returned item and verifying the problem, the correct product will be dispatched within 24 hours .
If the correct item is no longer in stock, the amount will be refunded to your original payment method.

Important Conditions:

No action will be taken without visual proof .
Complaints raised after 48 hours of delivery may not be accepted .
This policy applies only when the error has occurred from our side .
No claims will be settled through WhatsApp or social media. All complaints must be submitted via support ticket for proper tracking and resolution .

Replacement of Non-Functional Product

When Is a Product Eligible for Replacement:

If a product does not turn on or shows no power response when unboxed, it is considered non-functional and eligible for replacement .
Most items, such as watches and earbuds, are sealed and imported. These products are not opened or tested before shipping. Replacements are only offered if the product fails to power on right out of the box .
Claims about performance, features, battery life, or usage experience are not eligible for return or replacement .

What You Need to Submit a Claim:

To claim a replacement, you must record a clear, uninterrupted unboxing video that shows the parcel being opened and the product not turning on .
This video must be submitted through a support ticket within 24 hours of delivery .
Claims without video proof or submitted other than through a support ticket may not be accepted .

Resolution Process:

After your claim is verified, we will arrange a return pickup .
Once we receive and inspect the returned item, a replacement will be dispatched within 24 hours .

Important Notes

We do not accept returns based on personal expectations. If the product turns on but you are not satisfied with its size, sound, performance, or look, it cannot be returned or replaced. Only fully non-functional products are eligible .
No claims will be accepted for failed deliveries caused by the courier or by customer unavailability or incorrect contact details. Courier companies operate independently and are not under our direct control .